Frequently Asked Questions
Everything you need to know about your BOSTANTEN experience.
What materials are used in BOSTANTEN products?
We specialize in high-quality genuine leather, including top-grain and vegan leather options. Each product is crafted with premium hardware and durable linings to ensure long-lasting elegance.
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location. We provide tracking information via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Does BOSTANTEN offer a warranty on leather goods?
Yes, we provide a 1-year warranty covering manufacturing defects. This does not include normal wear and tear, accidental damage, or improper care of the leather.
How should I care for my leather bag?
To maintain the quality, avoid prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and use a specialized leather conditioner every 3-6 months to keep the leather supple.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options depending on your shipping region.